Terms and Conditions
Arrival and departure
When you rent the Casita you are welcome from 16.00 p.m. on the day of arrival. On the day of departure you have to leave the Casita before 10.00 a.m. If you are unable to arrive before 19.00 p.m. please let us know as soon as possible.
When you want to book the Casita you have to use the bookings form on our website. Bookings are only definitive when we have received 50% of the rent within one week after the booking on our account. The other 50% of the rent plus the damage deposit has to be 8 weeks befor you’re coming to Balcón de Andaluz on our account. When we have received the amount on our account we will send you an email to confirm your booking.
The rent of the Casita includes linen, water, electricity, TV, Wi-Fi, swimming pool (May t/m October). The rent is based on two adults.
When you make a booking you agree with this Terms and Conditions.
The damage deposit is €200,-. When you have left the Casita on the day of departure we will check if the Casita and all her belongings are in good condition. If so we refund the deposit within one week on your account.
Wi-Fi is included for normal use. Because we have Satellite Internet we have a maximum of 10 GB’s per month. Normally that is enough. But if you are going to download films or looking TV programs on your laptop, then you will use too much GB’s. When you use too much GB’s we will inform you en we have to charge you for this.
When you have to cancel your holiday at Balcón the Andaluz please call us/mail us as soon as possible and write us a letter to confirm it.
The costs are:
– Until 8 weeks before the day of arrival 30% of the rent.
– From 8 till 4 weeks before the day of arrival 75% of the rent.
– If you cancel your holiday later you have to pay the total rent.
So it is very important you insure yourself for cancellation.
When we have to cancel a booking because of external circumstances, we will refund rent and deposit already transferred to our account. We will not compensate any damages resulting from cancellation.
The pool is private and open from May till October, unless otherwise stated. If you are with children you are responsible to look after your child. It is forbidden to dive in the swimming pool.
Pets are not allowed.
It isn’t allowed to smoke inside the Casita. You can smoke on your terrace only if you use an ashtray. Do not walk with your cigarette/cigar in the garden, because of the drought there is a big fire risk! Bonfires are strictly forbidden.
The cleaning of the Casita in between two bookings is included in the price. However we do appreciate it very much when you leave the Casita in a reasonable state. So please broom inside and on the terraces you used, put all the linen in the laundry basket, clean the tables/microwave/bq, ensure that all the cooking and eating utensils are clean and placed in the cupboards, empty the fridge and cupboards of any perishable items and bring the rubbish to the public bins on the main road. When the Casita or it belongings is not left in a reasonable state we have to charge you for that.
In very dry periods it may in exceptional circumstances happen that there is no water supply in the area for some time. The same can happen with the electricity. We cannot be held liable for any damages resulting from these events.
If you have any complaints, please come to us immediately. We will do our best to help you as soon as possible.
When you leave the Casita earlier than your booking states, without informing us and without mutual consent, we aren‘t liable.
During your stay in the Casita you are liable for all damages to the Casita as a whole, including but not limited to all the rented goods, immovables and property arisen during your stay.
Damages caused by the tenant or co-tenant should be reported to us immediately. You will have to compensate damages immediately.
On the day of your departure we will check the rented property, the Casita and all its belongings.
The Casita is only to be used by the tenant and co-tenant and it is forbidden to sublet the Casita. The Casita may only be used for the sole purpose of a holiday home.
– We, the owners, are never liable for loss of goods, theft, bodily harm and/or any other damages caused to or by the tenants. We are never liable for any indirect damages, including but not limited to lost savings, lost profits and any consequential damages in the line of causation.
– We are never liable for damages resulting from external causes, including but not limited to natural disasters, nuclear disasters, attacks, and warfare.
– In exceptional cases it may happen that building operations or any other external nuisances are apparent within the area of Balcón de Andaluz. We are not liable for any inconvenience or damages resulting from this.